Effective Date: 15/12/2025
This Refund Policy applies to all products purchased on Krishnaorna.com (“we”, “our”, “us”). By placing an order on our website, you agree to the terms of this Refund Policy.
1. Order Cancellation
1.1 Customers can request cancellation of an order before it is shipped.
1.2 To cancel an order, email us at support@krishnaorna.com with your order number and reason for cancellation.
1.3 If the cancellation is approved and the order has not been shipped, a refund will be initiated.
2. Refund Eligibility
2.1 Refunds are applicable only for eligible cancellations as defined in this policy.
2.2 Items that have already been shipped and delivered, used, or not returned in original condition are not eligible for a refund.
2.3 Certain products may be non‑returnable, such as custom, personalized, or intimate goods (if applicable). [Customize if needed]
3. Return of Products
3.1 If a product is eligible for return, you must return it within [number of days e.g., 7/15] days of delivery.
3.2 Returned products must be unused, in original packaging, and with all tags intact.
3.3 Returns must be shipped using a trackable courier service.
3.4 Return shipping costs may be borne by the customer unless the return is due to a company error (e.g., defective or incorrect item).
4. Refund Process
4.1 Upon receiving and inspecting the returned item, we will notify you of the refund approval.
4.2 Approved refunds will be processed through Razorpay, the payment gateway used for the original transaction.
4.3 Refunds will be made only to the original payment method used at the time of purchase. Razorpay supports full and partial refunds which can be processed via the dashboard or API. Razorpay
4.4 The refund amount will exclude any transaction fees or convenience charges charged by Razorpay at the time of the original payment, unless otherwise required by law.
4.5 Once the refund is initiated by us, the amount typically takes 5–10 business days to reflect in your account depending on your bank or payment provider. Razorpay+1
5. Partial Refunds
Partial refunds may be issued for specific cases such as returned items that are not in original condition, partial order cancellations, or agreed adjustments.
6. Instant Refunds (Optional)
6.1 If enabled on our Razorpay integration, refunds may be processed as Instant Refunds which can credit back to the customer’s payment method within minutes. Razorpay
6.2 Instant Refund availability depends on the payment method and Razorpay configuration.
7. Refund Status Tracking
7.1 After a refund is issued, Razorpay will send a confirmation email with a refund ID and reference details.
7.2 You may track your refund status via the Razorpay refund tracking link provided in the email. Razorpay
8. Chargebacks
If you dispute a charge with your bank (chargeback), we will cooperate fully as required by Razorpay procedures and banking rules.
9. Contact Information
For any questions regarding refunds or returns, contact us at:
Email: info@krishnaorna.com
Phone: +91 90990 08747